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Cancellation Policy

iEvolution Pro LLC Cancellation Policy

Policy Objective:
Our cancellation policy aims to provide our valuable customers with clear and fair guidance on how to cancel orders and reservations made on iEvolutionpro.com. We understand that unforeseen circumstances may arise, and we want to provide flexibility for customers to make changes to their purchase decisions while maintaining a balance that allows us to operate efficiently.

Cancellation Period:
Customers have a maximum of 2 hours after placing their order to request its cancellation.

Cancellation Fees:
We do not apply cancellation fees. However, please note that your bank may apply fees related to the transaction, and we recommend contacting your bank for specific information.

Cancellation Process:
To request a cancellation, customers must send an email to: support@ievolutionpro.com. The email should include the reason for cancellation, the order number, and must be made within the maximum period of 2 hours after making the purchase.

Customers can also call the number: 626 657 77 25 to request a cancellation. Phone service is available from Monday to Friday from 09:00 am to 05:00 pm and on Saturdays from 09:00 am to 12:00 pm California (CA) time. We do not offer customer support on Sundays.

Refunds or Credits:
Refunds will be processed within 24 to 48 hours and will reflect in the customer’s bank account within a maximum of 5 to 7 days, depending on the customer’s bank policies and processes.

Non-Cancellable Products or Services:
All orders can be canceled as long as the conditions established in this policy are met.

Exceptions:
We will consider cancellation requests outside the maximum 2-hour window in exceptional cases of force majeure or unforeseen circumstances. Customers should contact our support team to discuss such situations.

Communication with Customers:
Customers will receive an email confirmation within 24 hours after canceling their order.

Contact Information:
Customers can reach us via email at: support@ievolutionpro.com or by phone at 626 657 77 25 during our support hours: Monday to Friday from 09:00 am to 05:00 pm and Saturdays from 09:00 am to 12:00 pm California (CA) time. We do not offer customer support on Sundays.

This cancellation policy reflects our commitment to providing a clear and fair cancellation process for our customers while maintaining efficiency in our operations. We are here to assist our customers in making informed decisions and meeting their needs to the best of our ability.

iEvolution Pro LLC AutoShip Policy

Objective:
At iEvolution Pro LLC, we aim to provide efficient, reliable service, ensuring timely, secure delivery of our products through our Auto-Ship program.

Membership Requirement for Auto-Ship:

  • Exclusive to Members: Access to AutoShip is available only to registered members in our member area.
  • Member Area Management: Members can select, modify, and manage their Auto-Ship settings exclusively through the member area.
    Auto-Ship Process:
  • Auto-Ship Frequency: Monthly
  • Automatic Payment: Payments processed automatically, with email notifications prior to each charge.
  • Modification or Cancellation: Members can adjust or cancel their Auto-Ship program anytime without penalty.
  • Shipping Notifications: Email updates before each shipment with details and confirmation.

Customer Support:


Our team is ready to assist with any Auto-Ship related queries via email or phone.
Satisfaction Guarantee:
Commitment to resolving any issues with the Auto-Ship program or product dissatisfaction efficiently.
Return Policy:
Standard return policy applies to products received through Auto-Ship. Details available online.
Note: This policy is subject to changes, with notifications provided through our website and email.

 

Return and Refund Policy

Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@ievolutionpro.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@ievolutionpro.com and send your item to: 3592 Rosemead Blvd, Box 130 Rosemead, CA 91770.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns
To return your product, you should mail your product to: 3592 Rosemead Blvd, Box 130 Rosemead, CA 91770.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?
Contact us at support@ievolutionpro.com for questions related to refunds and returns.

 
*These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease. The 2018 Farm Bill authorized the sale of certain hemp products containing cannabidiol (CBD). HEMP meets the basic standards for dietary supplements as described in 21 U.S.C. §§ 321(ff)(1)-(2), but FDA has determined that HEMP does not currently qualify under the federal definition of “dietary supplement” given FDA’s Prior Market Clause in 21 U.S.C.§ 321 (ff)(3)(B)(i)(ii). This product is intended for use as a dietary supplement as defined in §§ 321 (ff)(1)-(2). However, we make no warranty regarding the legal status of this product under state or federal law. iEvolution makes no warranty (express or implied) that this product is regulable as a dietary supplement under state or federal law. The use of the term “dietary supplement” to describe this product is for informational purposes. FDA and industry are working together to develop a regulatory model for HEMP-based foods and dietary supplements. *In some cases may test positive for doping.
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Why Choose to Autoship?
  • Automatically re-order your favorite products on your schedule.
  • Easily change the products or shipping date for your upcoming Scheduled Orders.
  • Pause or cancel any time.